Benexia faces two challenges:
- All the SOPs (Standard Operating Procedures) are not referenced.
- Due to its location in the middle of the mining sector in Chile, the company faces high turnover.
Benexia needs a simple and easy-to-learn tool to digitize all of their operational documentation.
Among all available software solutions, what immediately interested Benexia about Picomto was the graphical ease of creating documents. Thanks to an adapted interface and business features (drag / drop, pictograms library, etc.), the solution allows a rapid creation of digital and multimedia work instructions, their update and continuous improvement.
To allow the smooth running of the implementation of Picomto, the Benexia teams have chosen to create a Picomto unit with an internal project manager whose objective is to supervise and mobilize employees. They also have an external project manager which supports them in their relations with Picomto.
On the Picomto side, a project manager and a customer success manager support Benexia on a daily basis to train them on the software solution and use cases.
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