improve staff turnover

The industrial sector has always suffered from a high turnover rate and in recent years has faced difficulties in recruiting and attracting and retaining young talent. It is believed that the ideal solution to these problems is to succeed in implementing an integration strategy for newcomers that ensures a rapid rise in skills. Field service companies, and business services in general, are affected by this problem, as people are the main asset of these organisations. This is how we see things.

People at the heart of industry

Field services companies provide strategic and operational management of buildings and equipment of public or private companies for the benefit of their occupants’ performance. In other words, they provide all the services needed to ensure the smooth running of industrial companies by managing and developing healthy, safe, comfortable and productive work environments. These services may include maintenance, industrial cleaning, logistics, etc.
These organizations are faced with a high turnover of their workforce and therefore have a constant need to ensure that new arrivals have the necessary skills.
Field service companies, whether it is cleaning, maintenance or any other business service, derive their greatest value from the human capital they hold. Know-how is shared between the various employees to provide impeccable quality.

Human capital must be valued in these organizations that want to ensure stability and reduce turnover.

In fact, contrary to what one might imagine, the 4.0 industry is increasingly focused on the human factor. It places it at the center of its concerns and at the heart of its operations. The implementation of digital tools in the industry serves to facilitate the work of humans and ensure a faster rise in skills. These tools are therefore not integrated to replace humans, but are there to be used by humans to train, communicate, assist and report effectively.

Investing in training is the solution?

A well-trained workforce is one of the key success factors for field services companies. Investing in new training formats and modules is therefore necessary to ensure the proper transmission of knowledge.
In this sense, the paper format is no longer compatible. In fact, paper documents are highly susceptible to deterioration and quickly become unusable. In addition, it is difficult to keep paper documents up to date, which means that in order to update information and work instructions, the company has to invest in paper and archiving equipment.
Beyond use, the paper format can easily be misleading. Misunderstanding or misinterpretation can cause deviations from operating procedures. This can lead to huge problems and loss of turnover.

Companies wishing to upgrade their training materials must invest in digital formats. These are much more interactive, easy to update and do not tolerate misinterpretation. Annotated images and demonstration videos are just two examples.

Discover how SKF has digitized their work instructions 

The biggest problem remains the gap between the training modules and the real conditions. This is why it is necessary to opt for digital solutions that are accessible via tablets or other mobile terminals and that allow training to be given under real working conditions.
Moreover, in order to succeed in attracting young talent and reduce the turnover rate, companies must become attractive to the new generations of technicians. Implementing digital tools helps to improve this attractiveness.

How to quickly upgrade newcomers’ skills?

To ensure a rapid rise in skills of newcomers, the ideal solution is to train them in real working conditions to avoid the gap between theoretical training and field work.
It is therefore possible to opt for distance training using digital tools to support operators in the field. By using tablets or laptops, technicians can access interactive training materials that are more adapted to reality. This allows them to test their knowledge in real conditions and become quickly operational.

Digital formats can be labeled images, diagrams, videos or even augmented reality presentations. These formats allow technicians to quickly assimilate the training content and test it in the field in simulations.

Adopt the right tools

Valuing employees also means providing them with the right tools to do their job and develop their skills. In other words, the employee must be involved so that they can feel a sense of belonging to the organization.

In addition to training tools, companies must think about integrating communication tools to collect feedback from technicians in the field. By giving them the opportunity to express their feedback or report anomalies, technicians no longer feel isolated. Furthermore, the sharing of experiences and skills is extremely important in order to create united and efficient teams.
In this way, newcomers feel more integrated and quickly develop their skills, which leads to a reduction in the turnover rate.

Picomto Solution

Picomto is a software program that allows you to create digital work instructions that can be adapted to quickly train new employees in complete autonomy. It is also a tool for centralizing knowledge and a feedback tool for technicians in the field.

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This software solution can be coupled with technological hardware such as connected tablets or glasses, ensuring immediate access to industrial documentation and allowing instantaneous reporting of anomalies. If necessary, this solution can be transformed into a remote assistance and training tool.