Remote expert an inescapable solution in industry 4.0

In recent years, distance has become the new norm in many sectors. In fact, digital technologies have made it possible to ensure remote collaboration and production continuity. Whether it is for industrial maintenance, risk management or supply chain inspection, using a remote expert has proven its long-term worth. This improves safety, increases efficiency and reduces costs.


What is a remote expert?

Remote expertise refers primarily to the ability of an individual to provide remote expert knowledge. Having a remote expert is beneficial. Therefore, there is no need for being physically present on an industrial site. This can be significantly useful in industries where specialized expertise is essential. However, professionals with the necessary knowledge are not always on site. This may be due to geographical distance or time constraints.

There are several companies that offer remote technical assistance to their customers. This allows individuals to get help with their products or services from anywhere in the world. This solution can be particularly useful for any company that sells products or services internationally. This allows them to provide assistance to customers in different time zones.

In addition, remote expertise can be used in various industries. Resorting to remote engineers is necessary to provide advice on projects taking place in different locations. By using remote collaboration tools such as Picomto Remote Expert, professionals will be able to provide their expertise.

Finally, there are several advantages to using remote expertise in the industry. One of these advantages is that the companies cut expenses of the travel costs. They also save on other expenses associated with the use of external experts.

Therefore, on the whole, remote expertise is a valuable tool. This allows companies to access specialized knowledge and expertise from anywhere in the world.


Why having a remote expert in industry?

We all know that the industrial sector is highly competitive. This leads to reduction in production, development and sales time as well as costs. In each phase of the industrial value chain, the presence of an expert is useful. Indeed, this allows to answer questions and solve problems.

Previously, the expert was obliged to physically move in order to provide a solution. However, this takes time from logistics management to duration of the trip.  It also costs money. With remote expertise, there is no need to be on site. The expert can be called remotely in a virtual environment through video, audio or messaging.

Therefore, the remote expert can solve the problem quickly no matter where he is.

There are several reasons why an industry hires a remote expert:


Access to specialized knowledge and expertise

In an industry, a remote expert provides a wealth of knowledge and expertise mainly in highly specialized areas. This is very useful for companies whose objective is to enter new markets or expand their product offering.


Cost saving

Hiring a full -time expert can sometimes be expensive especially for small or medium-sized companies. Hiring a remote expert allows an industry to have access to expertise it needs when needed. This saves money on salaries, benefits and office space.



Working with a remote expert can also provide project-by-project know how. This gives the company great flexibility. Therefore, resorting to an expert will depend mainly on needs. This can be useful especially for industries experiencing fluctuations in demand for their services or products.


Capacity to tap into a global talent pool

A remote talent can be installed anywhere in the world. This allows the company to tap into a global talent pool. This solution proves to be very interesting to industries seeking to develop on an internal scale. This solution is also necessary for companies desiring to have access to expertise in a specific region.


What is the role of a remote expert in an industry?

As mentioned earlier, remote expertise refers to the ability to provide remote expert advice remotely. This is done through the use of technologies such as videoconferencing or online collaboration tools.

In the industrial sector, the remote expert plays several roles including:

  • Providing technical support and troubleshooting for machines and processes without the need for an on-site visit.
  • Providing training and professional development opportunities for employees who do not have access to in-person resources.
  • Allowing companies to tap into specialized expertise in other locations without the need for time-consuming and expensive travel.
  • Simplifying communication and collaboration between team members who may be in different parts of the world.


It is possible to say that a remote expert helps companies in the industrial sector to reduce their costs and improve their efficiency. Moreover, this allows them to remain competitive in an increasingly globalized and competitive market. Finally, it should be noted that more and more companies are using virtual reality to optimize the intervention of a remote expert.